| Distributors | Hiroyuki Matsui |
| Name of Head of Operations | Hiroyuki Matsui |
| Location | 132 Terada, Wakasano-cho, Aioi-shi, Hyogo |
| Description of charges other than the price of the goods | (within Japan) In addition to the price of the goods (prices shown include consumption tax), shipping costs* will be charged. International shipping We are currently only able to ship to France and Taiwan. In addition to the price (USD), shipping costs (*) and customs duties will be charged. Please note that according to the laws and regulations of each country, you may be required to pay customs duties and other fees when you receive your order. Please contact us for further information. If you have any questions about delivery, please contact us by e-mail. (*) Shipping costs vary depending on the weight and size of the goods and the area to which they are sent. Please see the list of countries below. [France http://date.kuronekoyamato.co.jp/date/KokusaiTakkyubin?ACTID=J_RKWTJS0020&SEARCH_ID=01&LAND_CD=FR Taiwan http://date.kuronekoyamato.co.jp/date/KokusaiTakkyubin?ACTID=J_RKWTJS0020&SEARCH_ID=01&LAND_CD=TW |
| Application validity | All our products are "one of a kind". All our products are "one of a kind". Please be forewarned. |
| Defective products | Please check that the goods are the ones you ordered when you receive them, and if you receive faulty, damaged or incorrect goods, please contact us immediately using the contact form so that we can assess the problem and take action. When sending your email, please include a picture so that we can understand the problem. If the item is not considered damaged or problematic, we will consider it as good. |
| Sales volume | All our products are "one of a kind". They will only be available once they are gone. |
| Time of delivery | Once your order is confirmed, we will arrange packaging and dispatch. (Domestic) within 7 working days (International) Please allow 1-3 weeks for delivery. Please note that it may take longer (more than 1 month) due to customs and port clearance. Please be aware of this in advance. |
| Payment methods | Paypal payment only (you can use your credit card with Paypal) |
| Payment deadline | Payment in advance |
| Return period | About cancellation As a rule, we do not accept cancellations or changes to an order after it has been confirmed by the customer. However, in the following cases, we will cancel the order. If you have not entered your address, we will cancel your order. If we do not receive a reply from you. In the event that we are unable to meet your requested delivery date. If we are unable to deliver due to natural disasters (earthquakes, typhoons, heavy snow, etc.) or infectious diseases. Return and exchange You must immediately notify us of your intention to return the goods using the contact form within 7 days of receipt of the goods, and we must acknowledge the return and complete the shipping arrangements. To be eligible for a return, the goods must be in the same condition as when received (unused) and in the original packaging. In addition, a receipt (issued by Paypal) or the receipt of the package must be provided. We will check your email and, if your return is accepted, we will send you instructions on how to return the product. Please wait for the email. Please note that if you return an item other than the one you originally emailed us about, it will not be considered as a return. |
| Return shipping costs | As a general rule, the purchaser is responsible for the costs. The following costs are covered: 1) shipping costs to Japan 2) packaging costs 3) customs duties. Once we have received and inspected your return, we will let you know if your refund has been approved. Once approved, you will be automatically refunded using your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post your refund. |
| Qualifications and licences | None in particular |
| Trade name or service name | Hiroyuki Matsui, Bizen Pottery Artist |
| Phone number | +81 791-24-8383 |
| Supplement | France has a law (in force since 1998) covering all distance selling, which provides for a seven-day cooling-off period for all forms of transactions. In the case of distance selling or door-to-door sales, consumers may return the goods or services within seven days of receiving them or receiving the service, or may request a cooling-off period by written notice. No reasons need to be given and no costs or compensation need to be incurred. (Article 19(1) of the Consumer Protection Act) |